Returns Policy

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
Return shipping is not covered by simplypets.co.uk and must be paid by the buyer with the exception of a manufacturer defect. Buyer is also responsible for the returned item until signed for by us.

1. Please email [email protected]
2. Mail your returned item to:
   myPET - returns
   10b Exmoor Avenue
     Scunthorpe, North Lincs, DN15 8NJ
3. Include in your package your name, address and order number

Return Exceptions

Some items can not be returned if they are opened. These include foods, treats and and products in a sealed packet.

Merchandise that has been used, or altered will not be accepted for return or exchange.


Exchanges

If your item is in like new condition, you may exchange your item for a different size or color. You still will have to pay return shipping.